Shipping policy

Shipping & Delivery Policy

Thank you for shopping with Axis Living Furniture. We are committed to delivering your furniture safely and efficiently. Please review our Shipping & Delivery Policy before placing your order.

Order Processing

Orders are processed after full payment has been received and verified.

Processing times generally take 1–3 business days, excluding weekends and public holidays. During periods of high order volume, processing times may be slightly longer.

Delivery Coverage

We currently deliver within Metro Manila and selected areas nationwide within the Philippines.

If your delivery address is outside our regular service areas, please contact us before placing your order to confirm availability and shipping arrangements.

Delivery Time

Estimated delivery times begin after your order has been processed.

Metro Manila: Approximately 2–5 business days
Provincial Areas: Approximately 5–10 business days

Delivery times are estimates only and may vary due to weather conditions, traffic, courier schedules, holidays, or other circumstances beyond our control.

Shipping Fees

Shipping charges are calculated based on the delivery location, size of the order, and applicable logistics costs. The shipping fee will be confirmed before your order is finalized.

Delivery Requirements

Please ensure that someone is available to receive the order at the delivery address during the scheduled delivery.

Inspection Upon Delivery

Customers are encouraged to inspect their order immediately upon delivery.

If the item appears damaged, defective, or incorrect, please notify us within 24 hours of receiving your order and provide clear photographs. Requests submitted after this period may not be eligible for return or exchange.

Delivery Delays

While we make every effort to deliver orders on time, Axis Living Furniture is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, traffic conditions, courier delays, government restrictions, or other unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

Axis Living Furniture is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses, contact information, or recipient details provided by the customer.