Shipping policy

Thank you for shopping with Axis Living Furniture. We are committed to delivering your furniture safely and efficiently. Please review our Shipping Policy carefully before placing an order.

1. Shipping Coverage

We currently deliver within:

  • Metro Manila

  • Selected areas nationwide within the Philippines

Delivery availability may vary depending on your location.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during:

  • Holidays

  • Promotional periods

  • High order volumes

  • Unexpected operational delays

Customers will be notified if significant delays occur.

3. Delivery Time

Estimated delivery times:

  • Metro Manila: 2–7 business days

  • Provincial Areas: 5–14 business days

Delivery timelines are estimates only and are not guaranteed.

4. Shipping Fees

Shipping fees are calculated based on:

  • Delivery location

  • Product size and weight

  • Courier or delivery partner rates

Shipping costs will be displayed during checkout or communicated before order confirmation.

5. Order Tracking

If tracking is available, customers will receive tracking details once the order has been shipped.

6. Delivery Attempts

Please ensure someone is available to receive the order at the delivery address.

Failed delivery attempts due to:

  • Incorrect address

  • Recipient unavailability

  • Refusal to receive the order

may result in additional delivery charges.

7. Inspection Upon Delivery

Customers are encouraged to inspect items upon delivery.

If the package or item appears damaged, please:

  • Take clear photos immediately

  • Report the issue within 24 hours of delivery

Failure to report damages within this period may affect eligibility for claims or replacements.

8. Delays and Force Majeure

Axis Living Furniture shall not be held responsible for shipping delays caused by:

  • Weather conditions

  • Natural disasters

  • Traffic disruptions

  • Courier delays

  • Government restrictions

  • Other events beyond our reasonable control

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

We are not liable for lost or delayed shipments caused by incorrect addresses or contact information provided by the customer.

10. Contact Us

For shipping concerns or delivery inquiries, please contact:

Axis Living Furniture
Manila, Philippines
Email: axislivingph@outlook.com
Phone: 09173026662