Refund policy

Return & Cancellation Policy

At Axis Living Furniture, we are committed to providing quality furniture and excellent customer service. Please read our Return & Cancellation Policy carefully before placing an order.

Order Cancellation

Orders may be cancelled only before payment has been completed.

Once payment has been successfully received and confirmed, all sales are final. We do not accept cancellations, changes, or order reversals after payment has been made.

Please review your order carefully before completing your purchase, including the product, quantity, color, delivery address, and contact information. Axis Living Furniture is not responsible for errors in orders resulting from incorrect information provided by the customer.

Returns & Exchanges

We accept returns or exchanges only under the following circumstances:

You received the wrong item.
The item arrived damaged during delivery.
The item has a manufacturing defect.

To request a return or exchange, you must notify us within 24 hours of receiving your order. Please include:

Photos clearly showing the issue
A brief description of the problem

Returned items must be in their original condition with all accessories and documentation included, where applicable.

Non-Returnable Items

Returns or exchanges will not be accepted for:

Change of mind or personal preference
Incorrect product selection by the customer
Normal wear and tear, misuse, improper handling, or accidental damage after delivery
Products that have been altered, assembled incorrectly, or damaged after receipt

Inspection & Resolution

Once your request is received, we will review the information provided and, if necessary, inspect the item. If the claim is approved, Axis Living Furniture will, at its discretion, provide one of the following remedies:

Replacement of the item
Refund, where appropriate

Refunds, when approved, will be processed using the original payment method.

Consumer Rights

Nothing in this policy limits your rights under applicable Philippine consumer protection laws. If a product is defective, damaged, or materially different from what was ordered, we will work with you to provide an appropriate resolution.